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Product

The order desk: calls, texts, email and web requests.

Allcatch is the order desk for distributors and trade businesses, configured with your company's data and rules. It catches every call, text, email and web request, routes it to the right person, and prepares replies using stock, prices and customer terms from your ERP. Your team reviews and approves replies before sending. Unusual requests go to your team.

Book a DemoHow it works
Catches 24/7Calls caught and routedERP-verified draftsYour company's rulesHandoff to your team

Answers in text and email. Catches the call.

Allcatch catches every call and routes the request with the caller's message. For missed calls and voicemails, texts, emails and web requests, it prepares reply drafts using stock, prices and customer terms from your ERP, sent as a text or email. Your team reviews and approves each reply before sending.

✓
Checks stock and price.On hand, tier pricing and set-asides, from your ERP at the moment of the reply.
✓
Prepares the quote and the set-aside.Quote to the customer, set-aside in the warehouse, record in the ERP: one event, and only where you enable the write path.
✓
Logs unmet demand.They asked for what you don't stock: it lands on the "what to add" list.
Allcatchorder desk · on duty 24/7 · your lines, text and emailExample data
"Hey, it's Luis from Ridgeline. Gray epoxy primer, five-gallon, do you have it? Can you ship tomorrow?"Voicemail · 0:11 · 7:12 AM · caught from a missed call, transcribed
Hi Luis, gray epoxy primer 5 gal: 14 on hand. Ships tomorrow by noon. From 10 it's $148 each on your terms. Want me to reserve 12?Draft, from your ERP
Reserved 12 till tomorrow, quote sent, logged in the ERP.sent as a text after your approval

↓ your counter sees the context, not a transcript to dig through

24/7 on duty.
Every draft cites the ERP fields it used.
Team approval first: you judge the quality on your own traffic.
Capabilities

What's in the product

A chatbot collects a request. Allcatch prepares the order in your ERP, and calls your specialist when it is not sure.

It tracks each request through the approved reply and gives the owner a clear view of demand, pending requests and missed sales.

Example data
calls, texts, email

Catch

Your phone lines, text and email: texts, voicemail, calls, photos of lists, PDFs and POs.

customerstock question
deskclarifies quantity and packaging
channeltext or call
ERP

Works from your data

Catalog, prices, set-asides and substitutes from your ERP. It does not invent: no data, it asks your team.

on handfrom the ERP at reply time
priceby your rules
substitutefrom your catalog

Control

Facts checked before a reply, draft mode, the disputed goes to a person.

draftin review
counter leadapproves
exceptionhanded to a person

Memory

The account's history: past requests, shipments, payments, agreed terms.

customerrecognized by history
last orderTHHN 12 AWG · 20 spools
termsNet 30

Owner's view

Counter and owner dashboards, a daily summary: the day's essentials without logging in.

waiting0
in review3 drafts
summarydaily · 9:00 AM

Deployment

US cloud region as standard; your own infrastructure on request.

StandardUS cloud
On requestyour infrastructure

Stock watch

Low-stock alerts when an item falls below its reorder point, not when a customer has already asked. Most-requested items against current stock, before they become stockouts.

below reorder point: 3 items
THHN 10 AWG6 spools · threshold 20
EMT 1/2 in connectors4 boxes · threshold 15
Type I/II Portland38 bags · threshold 100
Modes

Shadow first, then live.

Control stays with you: Allcatch gets the right to answer on its own only when you are happy with its drafts. Approvals are one tap on the phone, not a new desk.

1

Shadow

Allcatch prepares the replies, your specialist confirms each one, and it learns from the edits. Not one message reaches a customer without approval.

2

Live

When the quality satisfies you, it answers on its own inside the boundary: anything unverified still goes to a person, and everything is visible in the dashboard. The switch is yours, either way, at any time.

Start with a pilot

Show us your inbound. We'll show you where orders are lost.

Start with a two-week pilot. Your team reviews every draft before it reaches a customer.

1Diagnostic, free. How your sales run, which channels, what is in your ERP.
2Review real drafts. Your team checks and approves replies using your own requests and ERP data.
3Results on facts. What was caught, where orders are lost, the launch plan and the price.

Plans from $399/month. The final quote depends on coverage hours, ERP path and locations.

Founding cohort of five distributors: now open. Founder-direct support, locked pricing, a real vote on the roadmap.

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By requesting a demo you agree to our Terms of Service and Privacy Policy. Demos are run by the founder. You'll hear back within one business day. Prefer plain email? Write to info@allcatch.ai.